Community Care Coach (Driver Only) – Liverpool, L7

Vacancy: Community Care Coach (Driver Only) – Liverpool, L7


Be Caring, the UK's largest employee-owned social care provider, is shaping the future of social care. This a fantastic opportunity fantastic to join our growing employee-owned organisation and to make a real impact on the quality of care and support that we deliver to our customers and our local communities.

We are looking for an talented and dynamic individual to join the Home Care services at our Liverpool office as a Community Care Coach. You will be part of an integral team, ensuring that our customers are receiving the highest standards of care.

Role: Community Care Coach
Salary: £19,500 (per annum)
Hours: Full-time 37.5hrp per week
Contract: Permanent
Based: Liverpool Branch - L7 9PF

As a Community Care Coach, you will work closely with our community home care teams, coordination teams and other professionals involved in the care and support of our customers. You will undertake a dual purpose role where you will be contracted to mentor and coach other colleague, undertake assessments when required and working as part of the team to deliver care. Ensuring personal care needs are met, dignity is maintained, and individual outcomes and preferences are reflected.


Mileage paid at 40p per mile

Eligibility Required

Full enhanced DBS check will be carried out by Be Caring Limited any offer of employment is subject to the information gathered at this time.

Experience Required

Previous experience working within a similar role or a strong background in care would be strong advantage when being considered for this role.

We provide full training and support for everyone who joins Be Caring, which includes comprehensive induction training on; community and individual wellbeing, fluids and nutrition, medication, moving and handling, basic life support and first aid, infection prevention and control, professional boundaries, safeguarding, health and safety, equality and diversity.

The Role

The purpose of the role is to:

1 .Co-create a personalised Care and Support Plan and relevant risk assessments.
• Respond to new care packages in a timely manner, contacting customers and their family to arrange an initial visit as early as possible.
• Liaise with Social Workers to ensure full understanding of care needs as appropriate.
• Ensure Care and Support Plans are personalised, reflecting personal preferences.
• Offer choice and control wherever possible.
• Ensure all Care and Support Plans are safe, reflecting and implementing specific actions arising from risk assessments.
• Update and share care and support needs with Care Workers, Co-ordinators, family members and Social Workers as appropriate
• Introduce Care and Support Workers to the customer and their family.
• Ensure customers and their families know how to communicate directly with Be Caring, including the complaints process.

2. Review Care and Support Plans and relevant risk assessments on a planned basis and on an ad-hoc basis, and in response to changes in individual needs.
• Contact customers and their family in a timely manner to conduct 6-week reviews and 6-month and annual reviews of Care and Support Plans.
• Respond to changing needs of customers, reviewing care and support plans in a timely manner, for example, after a hospital stay, a period of illness or a deterioration in health – that result in changing care and support needs.
• Review Care and Support Plans in response to complaints – liaising with Co-ordinators and Service Managers to ensure causes of complaints in relation to care and support plans communicated, agreed and implemented.
• Communicate and implement any changes required to the customers care and support – identifying any training needs for Care and Support Workers.
• Communicate and request formal changes to care packages via the Social Work team.

3. Ensure high-quality and safe care through continuous learning and improvement.
• Identify and respond to concerns, preventing escalation, agreeing and communicating changes required and including the identification of training and support of colleagues.
• Carry out appropriate and authorised investigations into complaints or incidents arising from the provision of care and implement any actions arising.
• Carry out appropriate and authorised investigations into alleged misconduct or poor performance of Support Staff and implement any actions arising.
• Participate in audits of various quality documents such as MAR Charts and Log/Communication books and implement any actions arising.
• Monitor any aspects of customer finances handled by Care and Support Workers.

4. Work collaboratively with internal and external stakeholders.
• Attend reviews with multi-disciplinary teams involving Social Workers, GPs, District Nurses and families.
• Assist the Co-ordinators, communicating all information ensuring customer needs are met.
• Support Care Workers in understanding individual care and support needs, outcomes and preferences through effective and timely communication.
• Respond to internal quality reviews, implementing any changes as appropriate, taking into consideration customer needs, preference and wishes.

5. Provide care cover and on-call duties (on-call duties are paid additional to the salary stated).
• Provide cover as required for other Assessors, Coaches and / or Care Support Workers i.e., during holidays or periods of sickness absence. Including covering care calls.
• Carry out on call duties, overnight and at weekends, on a rota basis as determined by the management.
• When On-Call, provide telephone support and assistance to Support Workers and customers; be available to be called out as necessary; check call alerts system morning / midday / evenings at weekends. Along with verification of calls

6. Management and Administration
• Ensure that all paperwork is completed in the line with company requirements along with any electronic systems.
• Update all systems of recording care in line with company procedures and ensure all work completed is completed and future reviews are booked.
• Report on activities planned and completed.

7. Miscellaneous
• Understand and adhere to Be Caring policies, procedures, and philosophy of care at all times.
• Always act in a manner which respects the Confidentiality of Service Users, Staff and any other involved Parties.
• Attend Meetings when required to do so by management.
• Work flexibly as required by the needs of the service.
• Attend and participate in relevant training sessions.
• Demonstrate a commitment to personal development.
• Treat all staff equally, fairly, and respectfully in all aspects of the role.
• Carry out any other reasonable duties as dictated by the needs of the Service or as identified by the Board of Direct


We are committed to the personal and professional career development of all colleagues. We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes.

If you are successful in appointment of this position, you will be supported by our Service Manager and Operations Manager, to ensure you have tools and resources needed to do fulfil your role and to ‘Be the Best you can be’.

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  • Induction includes a minimum of; 3 x half day classroom based sessions, 14 online learning units and shadowing care calls. As an employee-owned organisation, we pay everyone for successfully completing their induction.
  • We will ask you about your availability at interview to discuss a potential working pattern that meets the needs of the service and the people we support.

    Typically, we ask people to work a mixture of evenings and weekends, for example; alternate weekends, and 2 evenings per week. If you have applied for a weekend only job, then we will expect that you will be available to work weekends.
  • The majority of our colleagues tend to work on early and late shifts, some colleagues work full days.

    EARLY shifts can start as early as 6:45am to 3:00pm and LATE shifts tend to be from 3:00pm to 10:30pm
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